Privacy Policy

Arconeers Infratech Private Limited is a company incorporated under the Companies Act, 2013.

CIN: U41000AP2025PTC121430

Registered Address: Flat No 504, A Block, Madhuram Apartment, Poranki, Krishna District, Andhra Pradesh, India — 521137

For privacy-related queries, contact us at: [email protected]

We collect information you provide directly to us, including: name, email address, phone number, and project details when you book an appointment or contact us.

We collect payment and wallet information when you add funds or transact through our platform, processed via secure third-party payment gateways.

We automatically collect certain technical data when you visit our website: IP address, browser type, device identifiers, pages visited, and referring URLs.

When you sign in via Google or phone OTP, we receive authentication data from Firebase (Google LLC) as permitted by their terms.

To provide, operate, and improve our architecture, engineering, and construction services.

To process bookings, appointments, and wallet transactions.

To communicate with you about your projects, appointments, and account.

To send service updates, promotional communications (with your consent), and important notices.

To comply with applicable legal obligations under the Information Technology Act, 2000 and its rules, and other Indian and international laws.

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

Contract performance: processing necessary to fulfil a booking or service agreement with you.

Legitimate interests: improving our platform, fraud prevention, and security.

Consent: for marketing communications and non-essential cookies. You may withdraw consent at any time.

Legal obligation: where processing is required to comply with applicable law.

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our platform (e.g., Firebase for authentication, payment processors), subject to confidentiality obligations.

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Arconeers, our users, or the public.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations.

Booking and transaction records are retained for a minimum of 7 years as required under Indian accounting and tax laws.

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Under the GDPR and applicable Indian law, you have the right to: access the personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data (right to erasure); object to or restrict processing; data portability; and withdraw consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you are in the EEA, you have the right to lodge a complaint with your local data protection authority.

We use essential cookies required for the platform to function (authentication sessions, security tokens).

We may use analytics cookies to understand how visitors use our site. You may opt out via your browser settings or our cookie consent banner.

We do not use third-party advertising cookies or sell your browsing data.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Authentication is handled via Firebase (Google LLC), which employs enterprise-grade security infrastructure.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected].

Your data may be processed on servers located outside India, including by Firebase (Google LLC) in the United States.

Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses as approved by the European Commission.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised Last Updated date.

Your continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is:

Name: Sri Raghava Chowdary Madhamanchi

Designation: Founder & CEO, Arconeers Infratech Private Limited

Address: Flat No 504, A Block, Madhuram Apartment, Poranki, Krishna District, Andhra Pradesh — 521137

Email: [email protected]

Grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.